Patient Information – Frisco Behavioral Health Group

Confidentiality

The things you discuss with your doctor or therapist, and the fact that you are in therapy, are completely confidential unless one of the following situations occurs.

If a client in counseling reveals homicidal or suicidal intentions, the counselor is bound by law to take steps to protect life.
If a client reveals abuse of a child or vulnerable adult (elderly or disable), the therapist is required to report it to the local Department of Social Services.
Finally, a court can order the release of a therapist’s records or order a therapist to testify in court.
If the client gives written consent for information to be shared with other healthcare professionals. family and members, or other professionals.

Appointments

Scheduling

New patients, please call our office at 469-213-6400.
Existing patients, you can either give us a call or use your portal to request an appointment.

Cancellation

A 24-Hour (1 Business Day) ADVANCE NOTICE IS REQUIRED FOR ALL CANCELATIONS. A charge will apply for all missed appointments or appointments cancelled with less than a 24-hour notice. You can cancel your appointment by calling the front office at 469-213-6400 or using your portal.

Check-In Procedures

Please check-in with our support staff when you arrive for your appointment.

Please make sure to update any information that may have changed (insurance, address, phone, etc).
Please notify our staff if you are scheduled with one or more providers on the same day.
It is your responsibility to check in for all appointments.
Please be prepared to pay for your current visit as well as any past balances on your account.
Payment of co-pays, deductibles, and any non-covered services are required at check in.
If you arrive late for your scheduled appointment time, you may be required to reschedule so that other patients are not inconvenienced.

Emergencies

Please call 911 or go to nearest emergency room.